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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without providing any reason.
Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return Contact us at info@melfranclothiers.online to initiate a return, or submit a return request directly through your customer account. Returns sent back without prior approval will not be accepted.
US Returns Send your item to [YOUR US RETURN ADDRESS]. We will provide a prepaid return shipping label once your return is approved.
International Returns Customers outside the United States are responsible for return shipping costs.
European Union — Right of Withdrawal If your order is shipped to the EU, you have the right to cancel or return your order within 14 days of receiving the last item, for any reason and without justification. To exercise this right, contact us at info@melfranclothiers.online or submit a request through your customer account. Once we receive your withdrawal notice, you have a further 14 days to return the item. You are responsible for return shipping costs unless otherwise stated. Refunds will be issued to your original payment method within 14 days of receiving the returned item. Items must be unworn, unused, with tags and in original packaging.
Resolution Options Upon return approval, you may choose:
Damages & Issues Please inspect your order upon receipt and contact us immediately at info@melfranclothiers.online if your item is defective, damaged, or incorrect.
Non-Returnable Items Sale items and gift cards cannot be returned.
Refund Processing Approved refunds are processed within 10 business days to your original payment method. If 15 business days have passed since approval, contact us at info@melfranclothiers.online.